Episode 24 – Talking With Sue Hanen About Hidden Practice Metrics to Improve Performance

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In this episode:

In this 30 minute podcast we speak with Sue Hanen, an orthodontic consultant and life coach with more than 20 years experience. With extensive knowledge of the business of orthodontics, her focus is to create the certainty, clarity, and connection your team desires with sustainable operating systems.

We also cover important topics like:

  • The four hidden gems – metrics you should be tracking: No show percentage, Emergency visits, Retention visits, and Overtreatment time
  • How to manage these metrics to recapture your time to invest those hours in however you want
  • Helping practices discover the leading indicators to avoid disaster
  • What will happen with virtual appointments and exams post-Covid

Sue Hanen has helped hundreds of clients bring order to chaos with diligent fact-finding, strategic planning, and follow-through. By developing healthy practice metrics, and clarity of goals, she has decreased stress and helped reach targets. Sue is an iPEC Certified Professional Coach, a Kolbe Certified Consultant, and loves to identify team members’ strengths and natural talents to enhance job satisfaction and longevity.