Koh Orthodontics | People + Practice

ESTABLISHING A DIGITAL WORKFLOW FOR PATIENT COMMUNICATION, WAITING ROOM MANAGEMENT AND REVIEW-BUILDING PROMOTED AN ENVIRONMENT WHERE DIGITAL NATIVES AND THE PRACTICE INTERACT SEAMLESSLY.

In the densely packed Seattle market, orthodontic practices abound. But as a sole practitioner with a meticulous eye for detail and an equally strong focus on patient communication, Dr. Wuiteng Koh has a strong reputation in the communities he serves.

Implementing People + Practice’s PatientCue™ suite of technologies allowed Dr. Koh to differentiate his practice from the competition by promoting an environment where patients and parents can engage with his team digitally. He also empowered his patients to promote the practice online by leaving stellar reviews on Google about their experiences.

What We Did

Grew the practice’s Google reviews into the hundreds.

Established a virtual check-in for the practice to control waiting room traffic.

Implemented a digital workflow for patient health screens.

Provided a dashboard and HIPAA compliant texting capability for patients checking in for their appointments.

Communication with patients has necessarily changed. As orthodontists It’s crucial that we provide digital ways for patients to engage with us and that we respond to questions and concerns quickly. The People + Practice PatientCue™ technology platform has really streamlined the way we connect with patients. The result is a tech-forward experience that patients really appreciate. All of this has helped us build a significantly positive presence on Google and other review platforms, which patients often cite as one of the main reasons for choosing our practice.

- Dr. Wuiteng Koh // Koh Orthodontics

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